Payment Terms and Cancellation Policy
Reservations can be made by telephone, email, or WeChat (SichuanAdventureAccess) to the Destination Office the client will be traveling to, and will be confirmed the same day whenever possible. A reservation is not deemed to have been made until it is confirmed by a member of Adventure Access.
Payment can be made by cash, bank transfer, WeChat or credit card. Full payment is required 30 days prior to arrival. If booked less than 30 days from arrival, full payment is required immediately. Any bank charges levied by the sending bank relating to transfers to Adventure Access must be paid by the Client/Agent. The handling of credit card fees are indicated upon payment depending on the booking platform.
Any cancellations should be made in writing. Cancellations made 45 days prior to the arrival of clients will not be subject to cancellation fees, except those according to the policies of hotels, airlines, and other contractors of Adventure Access or unless stated otherwise in a formal contract with Adventure Access.
Cancellations within 45 days or less prior to arrival will be subject to the following charges:
|45 days before arrival||No charge|
Unless air-ticket refund fee (if any)
|Between 44 days and 30 days before arrival||15 % of total tour cost|
|Between 29 days and 22 days before arrival||20 % of total tour cost|
|Between 21 days and 15 days before arrival||30 % of total tour cost|
|Between 14 days and 8 days before arrival||50 % of total tour cost|
|Between 7 days and 48 days before arrival||90 % of total tour cost|
|Less than 48 hours before arrival||No refund|
|No show||No refund|
All claims and disputes arising under or relating to this contract ought to be resolved by both parties through consultations in good faith. In case no resolution can be reached through consultation, either party may bring an action that shall be subject to the jurisdiction of the Courts at Adventure Access’ domicile and be governed by the laws of the People’s Republic of China.
Due to special circumstances beyond control, including but not limited to holidays, special events, seasonal schedule changes, weather, traffic delays and itinerary adjustments, etc., some sights and activities may not be available. Under such circumstances or toward the improvement of the tour experience, Adventure Access reserves the right to make changes in the itinerary at their sole discretion.